CORONAVIRUS – CCSI IS CLOSED
CCSI is completely closed to the public until further notice because of the coronavirus pandemic. All appointments are cancelled and our information service is closed. In the meantime, for questions or urgent requests, please use our telephone service (022 304 48 60), with the following service hours:
- Monday, Tuesday and Wednesday, 2 to 4 pm
- Thursday and Friday, 9 am to 12 noon
More information on this page.
CCSI is a non-profit organization that defends migrants’ rights in Geneva. It offers migrants a walk-in information service, and individual help and support in several areas:
Are you a migrant, recently arrived in Geneva or having lived here for years, with or without a residency permit? Do you have questions about your rights, or where to go to get help? Are you looking for asssistance with administrative or legal procedures?
At CCSI, our walk-in service provides a welcoming space where you can come and ask questions or look for information. It is open every day of the week, and you can come without making an appointment. Depending on your needs, we will direct you to one of our three consultations providing individual assistance, or to another organization or service in Geneva.
Monday: 12 – 1.30 pm
Tuesday to Friday: 8.30 – 9.30 and 12 – 1.30 pm
In order to reach us by telephone more easily, please use the hours for telephone only.
Desk (walk in) and telephone:
Monday: 1.30 – 5 pm
Tuesday, Wednesday: 9.30 am – 12 pm and 1.30 – 5 pm
Thursday, Friday: 9.30 am – 12 pm
Ms Sandra Garlejo is responsible for our walk-in information service, in collaboration with Ms Catherine Rossi and Ms Eugénie Jabakji.
Do you live in Geneva with children (aged 0 to 12 years old) who do not have a residency permit? Do you have questions about various administrative procedures, childcare options, your children’s school, or their access to healthcare?
Our Childhood, education and health consultation is for families living in Geneva who have children who do not (yet) have a residency permit and who were either born in Geneva or who have come to Switzerland before the age of 12.
The consultation can assist you, for example, with the following issues:
- access to healthcare, health insurance and subsidy;
- finding a chilldcare solution for your pre-school aged child;
- your children’s school, the right to education;
- extra-curricular activities and school meals;
- undocumented work, social insurances and family allowances;
- other issues.
Ms Amanda Schroeder, Ms Teresa Lourenço and Ms Camille Grandjean-Jornod are responsible for this consultation. The consultation is open on appointment only, please call or come by our offices during opening hours (no appointments via email).
Do you need help to obtain or renew a permit? Do you have questions about family reunification?
Our consultation on Residency and work permits welcomes anyone living in the canton of Geneva looking for information and guidance on obtaining and/or renewing a residency permit (except for asylum procedures), and on the procedures to follow.
The consultation can for example assist you and defend your rights in procedures such as:
- obtaining or renewing a residency, work or study permit;
- request family reunification;
- keep your permit after a separation, e.g. due to domestic violence;
- obtaining or renewing a permit with the Agreement on the Free Movement of Persons (AFMP) for EU citizens and their family members;
- regularization for undocumented migrants;
Ms Eva Kiss and M. Mehmet Aras are responsible for this consultation and takes on cases on appointment only (by telephone or at the reception, never via email). Because of the overload of cases, CCSI only gives two appointments for new situations on Wednesdays as of 1.30 pm to persons who are present at our reception desk (not by telephone). Thank you for your understanding.
Have you suffered and illness or accident and can no longer work? Do you have questions about your rights, social insurances, your retirement, or disability insurance?
Our consultation on social insurances is for migrants living in Geneva who need assistance and support for issues related to social insurances in cases of disabilities due to an illness or accident. We specialize in cases of disability benefits claims.
This consultation can, for example, provide help and support for procedures such as:
- disability benefits claims;
- support for disabled persons;
- requesting “prestations complémentaires” (PC);
- recovering pension-related social security payments;
- social security benefits in other countries;
Ms Catherine Lack and Ms Sandra Garlejo are responsible for this consultation. They take on cases on appointment only (by telephone or at the reception, never via email).
Our consultations (except for our walk-in information and assistance service) are available on appointment only. Please make an appointment by calling us at 022/304.48.60, or by coming by our offices during opening hours (see below). We will not take appointments via email!
Please note that CCSI can not provide assistance for the following issues:
- asylum procedures (you can try here);
- looking for work in Geneva;
- looking for accomodation or housing in Geneva;
- school enrolement and heatlh insurance for children over the age of 12, i.e. children who are no longer in primary school (ask the social worker at your child’s school);
- work related conflicts (contact a trade union).
You will find all the relevant practical information (opening hours, address, etc.) in PDF format here.
In addition to providing individual assistance, CCSI also works on a more collective level to improve the situation of migrants in the mid to long term. With other organizations, CCSI is committed to ensuring that migrants’ rights are respected, and to promoting an open and fair society. Take a look at the other pages on this site to find out more about our work!
- Regularization for undocumented migrants
- Police controls and arrests – what to do?
- Requesting a non-EU permit – caution!
- Health insurance – warning!
- Your important documents
Useful addresses and links
- Help and support for undocumented migrants (sans-papiers)
- Asylum seekers – where to find legal help
- Welcome centers for migrants in Geneva
- Learning French
- Parents with small children
- Health issues – where to go?
- Victim of violence or discrimination?
- Need help for writing?
- Interactive map of Geneva
- Health insurance – administrative help
- Public libraries
- Neighbourhood centres (maisons de quartier)
- Public transport – children
- Culture – “20 ans – 20 francs” card
Horizon - information bulletin for migrants in Geneva
- Horizon – September 2019
- Horizon – February 2019
- Horizon – September 2018
- Horizon – February 2018
- Horizon – September 2017
- Horizon – February 2017
- Horizon – September 2016
- Horizon – February 2016
- Horizon – September 2015
- Horizon – February 2015
- Horizon – September 2014
- Horizon – February 2014
- Horizon – September 2013
- Horizon – February 2013
- Horizon – September 2012
- Horizon – February 2012
- Horizon – September 2011