OPERATION PAPYRUS: how are things going ?

Operation Papyrus, a programme to legalize the situation of undocumented migrants living and working in Geneva, started in February 2017. Do you have questions about :

  • Does it really work ?
  • What are the risks ?
  • What are the conditions ?
  • Do you need your employer’s support ?
  • Do you need to speak French ?
  • What is the procedure ?
  • Where can you find help ?

We will answer all your questions during a

Public information session

at the salle du Faubourg*, Tuesday 7 November at 8 pm

The event is open to the public, free and requires no registration. Come and invite your undocumented friends and colleagues! To download the leaflet, clic here.

* Salle du Faubourg, rue des Terraux-du-Temple 8, 1201 Genève
TPG tram 15, bus 1, arrêt Goulart, tram 14 et 18, bus 3 et 5, arrêt Coutance

CCSI is a non-profit organization that defends migrants’ rights in Geneva. It offers migrants a walk-in information service, and individual help and support in several areas:

Are you a migrant, recently arrived in Geneva or having lived here for years, with or without a residency permit? Do you have questions about your rights, or where to go to get help? Are you looking for asssistance with administrative or legal procedures?

At CCSI, our walk-in service provides a welcoming space where you can come and ask questions or look for information. It is open every day of the week, and you can come without making an appointment. Depending on your needs, we will direct you to one of our four consultations providing individual assistance, or to another organization or service in Geneva.

How to reach us:

Telephone only:

  • Monday: 12 noon – 1.30 pm
  • Tuesday to Friday: 8 – 9.30 am

Walk-in hours:

  • Monday: 1.30 – 4.30 pm
  • Tuesday and Wednesday: 9.30 – 11.30 am and 1.30 – 4.30 pm
  • Thursday and Friday: 9.30 – 11.30 am

Ms Sandra Garlejo is responsible for our walk-in information service, in collaboration with Ms Catherine Rossi, Ms Teresa Lourenço and Ms Eugénie Jabakji.

Do you need help to obtain or renew a permit? Do you have questions about family reunification?

Our consultation on Residency and work permits welcomes anyone living in the canton of Geneva looking for information and guidance on obtaining and/or renewing a residency permit (except for asylum procedures), and on the procedures to follow.

The consultation can for example assist you and defend your rights in procedures such as:

  • obtaining or renewing a residency, work or study permit;
  • request family reunification;
  • keep your permit after a separation, e.g. due to domestic violence;
  • obtaining or renewing a permit with the Agreement on the Free Movement of Persons (AFMP) for EU citizens and their family members;
  • others.

Ms Eva Kiss is responsible for this consultation and takes on cases on appointment only (by telephone or at the reception, never via email). Because of the overload of cases, CCSI only gives appointments for new situations on Wednesdays as of 1.30 pm.

Do you live in Geneva with pre-school children (aged 0 to 4) who do not have a residency permit? Do you have questions about access to healthcare, or childcare options?

Our consultation on Pre-school, health and gender is for families living in Geneva who have children who do not (yet) have a residency permit and who were either born in Geneva or who have come to Switzerland before the age of 4.

The consultation can assist you, for example, with the following issues:

  • access to healthcare, health insurance and subsidy;
  • finding a chilldcare solution for your pre-school aged child;
  • undocumented work, social insurances and family allowances;
  • issues related to various forms of violence;
  • others.

Ms Laetitia Carreras is responsible for this consultation. The consultation is open on appointment only, please call or come by our offices during opening hours (no appointments via email).

Do you live in Geneva with children (aged 4 to 12) who do not have a residency permit? Do you have questions about various administrative procedures, your children’s school, or their access to healthcare?

Our consultation for School and social support is open to all families living in Geneva who have children who don’t (yet) have a residency permit, and are of primary school age (4 to 12 years old).

We can provide assistance for procedures regarding:

  • your children’s school, the right to education;
  • access to healthcare, health insurance and subsidy;
  • extra-curricular activities and school meals;
  • undocumented work and social insurances, family allowances, etc;
  • others issues.

Ms Christine Pittet and Ms Amanda Schroeder are responsible for this consultation, in collaboration with Ms Teresa Lourenço. The consultation is open on appointment only (by telephone or at the reception desk, never via email).

Have you suffered and illness or accident and can no longer work? Do you have questions about your rights, social insurances, your retirement, or disability insurance?

Our consultation on social insurances is for migrants living in Geneva who need assistance and support for issues related to social insurances in cases of disabilities due to an illness or accident. We specialize in cases of disability benefits claims.

This consultation can, for example, provide help and support for procedures such as:

  • disability benefits claims;
  • support for disabled persons;
  • requesting “prestations complémentaires” (PC);
  • recovering pension-related social security payments;
  • social security benefits in other countries;
  • others.

    Ms Catherine Lack is responsible for this consultation, in collaboration with Ms Sandra Garlejo. They take on cases on appointment only (by telephone or at the reception, never via email).


    Our consultations (except for our walk-in information and assistance service) are available on appointment only. Please make an appointment by calling us at 022/304.48.60, or by coming by our offices during opening hours (see below). We will not take appointments via email!

    Please note that CCSI can not provide assistance for the following issues:

    • asylum procedures (you can try here);
    • looking for work in Geneva;
    • looking for accomodation or housing in Geneva;
    • school enrolement and heatlh insurance for children over the age of 12, i.e. children who are no longer in primary school (ask the social worker at your child’s school);
    • work related conflicts (contact a trade union).

    You will find all the relevant practical information (opening hours, address, etc.) in PDF format here.

    In addition to providing individual assistance, CCSI also works on a more collective level to improve the situation of migrants in the mid to long term. With other organizations, CCSI is committed to ensuring that migrants’ rights are respected, and to promoting an open and fair society. Take a look at the other pages on this site to find out more about our work!

    Important information


    Useful addresses and links


    Practical tips


    Horizon - information bulletin for migrants in Geneva