Summer opening hours from 18 June to 19 July 2018
Monday: 12 – 4.30 pm
Tuesday, Wednesday and Thursday: 8 – 11.30 am
Opening hours to the public
Monday: 1.30 – 4.30 pm
Tuesday, Wednesday and Thursday: 9.30 – 11.30 am
Closed for summer holidays from 20 July to 10 August 2018 – Open again as of Monday 13 August, 1.30 pm
CCSI is a non-profit organization that defends migrants’ rights in Geneva. It offers migrants a walk-in information service, and individual help and support in several areas:
Are you a migrant, recently arrived in Geneva or having lived here for years, with or without a residency permit? Do you have questions about your rights, or where to go to get help? Are you looking for asssistance with administrative or legal procedures?
At CCSI, our walk-in service provides a welcoming space where you can come and ask questions or look for information. It is open every day of the week, and you can come without making an appointment. Depending on your needs, we will direct you to one of our four consultations providing individual assistance, or to another organization or service in Geneva.
How to reach us:
- Monday: 12 noon – 1.30 pm
- Tuesday to Friday: 8 – 9.30 am
- Monday: 1.30 – 4.30 pm
- Tuesday and Wednesday: 9.30 – 11.30 am and 1.30 – 4.30 pm
- Thursday and Friday: 9.30 – 11.30 am
Ms Sandra Garlejo is responsible for our walk-in information service, in collaboration with Ms Catherine Rossi and Ms Eugénie Jabakji.
Do you need help to obtain or renew a permit? Do you have questions about family reunification?
Our consultation on Residency and work permits welcomes anyone living in the canton of Geneva looking for information and guidance on obtaining and/or renewing a residency permit (except for asylum procedures), and on the procedures to follow.
The consultation can for example assist you and defend your rights in procedures such as:
- obtaining or renewing a residency, work or study permit;
- request family reunification;
- keep your permit after a separation, e.g. due to domestic violence;
- obtaining or renewing a permit with the Agreement on the Free Movement of Persons (AFMP) for EU citizens and their family members;
Ms Eva Kiss is responsible for this consultation and takes on cases on appointment only (by telephone or at the reception, never via email). Because of the overload of cases, CCSI cannot give appointments for new situations until Wednesday 5 September 2018 at 1.30 pm. Thank you for your understanding.
Do you live in Geneva with pre-school children (aged 0 to 4) who do not have a residency permit? Do you have questions about access to healthcare, or childcare options?
Our consultation on Pre-school, health and gender is for families living in Geneva who have children who do not (yet) have a residency permit and who were either born in Geneva or who have come to Switzerland before the age of 4.
The consultation can assist you, for example, with the following issues:
- access to healthcare, health insurance and subsidy;
- finding a chilldcare solution for your pre-school aged child;
- undocumented work, social insurances and family allowances;
- issues related to various forms of violence;
Ms Loïse Sierro (ad interim) is responsible for this consultation. The consultation is open on appointment only, please call or come by our offices during opening hours (no appointments via email).
Do you live in Geneva with children (aged 4 to 12) who do not have a residency permit? Do you have questions about various administrative procedures, your children’s school, or their access to healthcare?
Our consultation for School and social support is open to all families living in Geneva who have children who don’t (yet) have a residency permit, and are of primary school age (4 to 12 years old).
We can provide assistance for procedures regarding:
- your children’s school, the right to education;
- access to healthcare, health insurance and subsidy;
- extra-curricular activities and school meals;
- undocumented work and social insurances, family allowances, etc;
- others issues.
Ms Amanda Schroeder and Ms Teresa Lourenço are responsible for this consultation. The consultation is open on appointment only (by telephone or at the reception desk, never via email).
Have you suffered and illness or accident and can no longer work? Do you have questions about your rights, social insurances, your retirement, or disability insurance?
Our consultation on social insurances is for migrants living in Geneva who need assistance and support for issues related to social insurances in cases of disabilities due to an illness or accident. We specialize in cases of disability benefits claims.
This consultation can, for example, provide help and support for procedures such as:
- disability benefits claims;
- support for disabled persons;
- requesting “prestations complémentaires” (PC);
- recovering pension-related social security payments;
- social security benefits in other countries;
Ms Catherine Lack is responsible for this consultation, in collaboration with Ms Sandra Garlejo. They take on cases on appointment only (by telephone or at the reception, never via email).
Our consultations (except for our walk-in information and assistance service) are available on appointment only. Please make an appointment by calling us at 022/304.48.60, or by coming by our offices during opening hours (see below). We will not take appointments via email!
Please note that CCSI can not provide assistance for the following issues:
- asylum procedures (you can try here);
- looking for work in Geneva;
- looking for accomodation or housing in Geneva;
- school enrolement and heatlh insurance for children over the age of 12, i.e. children who are no longer in primary school (ask the social worker at your child’s school);
- work related conflicts (contact a trade union).
You will find all the relevant practical information (opening hours, address, etc.) in PDF format here.
In addition to providing individual assistance, CCSI also works on a more collective level to improve the situation of migrants in the mid to long term. With other organizations, CCSI is committed to ensuring that migrants’ rights are respected, and to promoting an open and fair society. Take a look at the other pages on this site to find out more about our work!
- Operation Papyrus – practical information
- Police controls and arrests – what to do?
- Requesting a non-EU permit – caution!
- Health insurance – warning!
- Your important documents
Useful addresses and links
- Help and support for undocumented migrants (sans-papiers)
- Asylum seekers – where to find legal help
- Welcome centers for migrants in Geneva
- Learning French
- Parents with small children
- Health issues – where to go?
- Victim of violence or discrimination?
- Need help for writing?
- Interactive map of Geneva
- Health insurance – administrative help
- Public libraries
- Neighbourhood centres (maisons de quartier)
- Public transport – children
- Culture – “20 ans – 20 francs” card
Horizon - information bulletin for migrants in Geneva
- Horizon – September 2017
- Horizon – February 2017
- Horizon – September 2016
- Horizon – February 2016
- Horizon – September 2015
- Horizon – February 2015
- Horizon – September 2014
- Horizon – February 2014
- Horizon – September 2013
- Horizon – February 2013
- Horizon – September 2012
- Horizon – February 2012
- Horizon – September 2011